Cloudhouse Compatibility Container Frequently Asked Questions

14/05/2019 Cliff Hobbs

This article contains a list of Frequently Asked Questions (FAQs) for Cloudhouse and our Compatibility Containers™

General

What accreditations and certifications do you hold?

Here at Cloudhouse we currently hold:

  • ISO 9001
  • Citrix - Ready for Virtual Apps and Desktop (XenApp and XenDesktop)
  • Microsoft - Certified for Azure, Microsoft Managed Partner, Microsoft Gold Application Developer and Silver Cloud Competency.

Many of our staff are Security Cleared (SC Cleared).

Besides Citrix, do you support VMware?

Yes. Cloudhouse supports Containers on vSphere Virtual Machines (desktop and server operating systems) and VMware’s Horizon.

Do you support Mac, Android or Windows Mobile?

No. Cloudhouse Containers are for Windows applications only, running on either server or desktop versions of Windows.

Do you work with cloud services other than Microsoft Azure, for example, Amazon Web Services, Google, IBM Cloud?

Yes. We are cloud agnostic and only require a supported Windows Operating System.

What about Current Branch, and Current Branch for Business updates for Windows 10?

Since the release of Windows 10, Microsoft updates have not affected our components or caused any issues with an application in a Cloudhouse Container. The level of abstraction and the compatibility provided by our Containers helps customers with their Evergreen strategy, and we expect this trend to continue. We do test our software with early access and insider preview builds that Microsoft makes available to us so that we can identify and resolve issues in advance. We recommend organisations continue to test Windows Updates before releasing to their production systems in case there is a change that affects a feature used by their application.

Why use Cloudhouse and not other solutions such as Microsoft App-V or VMware ThinApp?

Cloudhouse provides compatibility and redirections to enable otherwise incompatible applications to run on modern Microsoft platforms. Our Containers can help incompatible desktop applications run on a server operating system. For customers who want to standardise on App-V, once our Container has been used to solve the compatibility issue, it can be packaged using App-V for delivery.

Do you have case studies with other customers in my sector?

Yes. Various case studies are available on our News and Resources page.

What level of support will I receive and how do I contact Support?

Cloudhouse provides 24x7 support cover. Please refer to your Support contract for the terms and conditions of cover. Customers with a valid support contract can find details for contacting Support on our Customer Support page.

How do I provide feedback on the product and documentation?

We provide multiple channels to allow you to provide feedback, for example:

  • Our Feedback page can be used to submit feature requests or product enhancements.
  • The Auto Packager includes a link to a Product Feedback Survey.
  • Use our Support Feedback page to provide feedback on our Product Documentation and Knowledge Base.

Licensing and Usage

How is your product licensed?

Our Containers are licensed as follows:

  • Unlimited apps per unique user per year, or per unique machine per year.
  • Per Server-based pricing for server-based applications.

How do you monitor usage?

Containers can report usage data over HTTPS, or via local file share and uploaded to Cloudhouse monthly.

Packaging

What applications can you package for 32 and 64-bit operating systems?

Windows Client, Server and IE based applications, including runtimes for 32-bit or 64-bit operating systems. 32-bit applications with or without 16-bit DLLs for 32-bit Windows, and 32-bit & 64-bit applications for 64-bit Windows. 

Can you package 16-bit applications?

Yes for 32-bit operating systems. However, modern 64-bit operating systems like Windows 10 and Windows Server 2012 R2, do not provide a 16-bit runtime environment for 16-bit executables.

Do Cloudhouse Containers support applications with drivers and services?

Yes. Drivers can be installed with a script included in the Container during deployment. Commands are available to configure applications with services.

What about applications that require Admin privileges?

Containers can enforce Least Privilege so that applications that request Admin privileges unnecessarily to install can be installed and run by users, or Administrators. Applications that normally require Admin permissions can be deployed by users, except when drivers are present. Administrator privileges are required to install applications to all users on a machine.

Can IE Containers deploy plugins and different versions of Java, without affecting the versions already installed on the target server or desktop?

Yes. Redirections ensure that only the IE application deployed with the Container uses the packaged runtimes. Natively installed applications continue to use the natively installed runtimes.

Can applications in one Cloudhouse Container communicate with another?

Yes. Applications in Containers can be isolated as well, either from another Container or a natively installed application.

What file type are Cloudhouse Containers output as? 

The format of a Cloudhouse Container is a folder. It includes a deployment executable which is used by deployment tools such as Microsoft SCCM, scripts, and other third-party tools to (optionally) copy and install the application.

How do you update applications in a Cloudhouse Container?

Containers can be updated with an updated snapshot that includes application updates. Changes to the Container can be pushed out to machines using the deployment tools provided in the Container.

Deployment

Does a runtime client need to be installed before a Cloudhouse Container can be deployed or run?

No. Containers include a user mode runtime environment that is deployed with the application.

Where do I store Cloudhouse Containers?

Containers can be stored on UNC file shares for domain joined machines.

Which deployment tools can I use to deploy my Cloudhouse Containers?

Cloudhouse Containers can be deployed using Microsoft SCCM, Ivanti (LANDESK), Active Directory Group Policy Objects, scripts, and other third-party Electronic Software Distribution tools.

Do you provide a deployment service?

No. Cloudhouse Containers are deployed using a customer's existing deployment tools and infrastructure.

Networking and Performance

What is the network overhead of running an application in a Cloudhouse Container?

The network overhead of a Container is minimal; network usage depends upon the size of the application when it is installed across the network. Once installed, the Container only reports application usage (start/stop) events, failure, and diagnostic events for telemetry and support purposes.

How much CPU and memory does a Cloudhouse Container consume on the server or user’s device?

Containers require an additional 2-3% CPU and 2-5MB of RAM per application.

Security, Compliance and Disaster Recovery

How do you ensure applications for Windows Server 2003 or XP run securely in a Container on the new operating system?

Containers can be configured to isolate the application from all other applications running on the server. Supported operating systems patched with the latest security updates, and newer operating systems like Windows Server 2016 offer a significant improvement in security when compared to Server 2003 and XP. Cloudhouse recommends firewall software is used to protect the server and applications running on the server.

How can I ensure I remain compliant?

Cloudhouse provides Containers for applications that currently run on unsupported and non-compliant systems. Moving applications to a supported operating system or removing software like Citrix XenApp enables a customer to remain compliant. Cloudhouse products and services do not check for or provide compliance.

Does Cloudhouse have a Business Continuity Plan?

Yes. Implemented Business Continuity Disaster Recovery Plan (BCDR) as part of ISO 9001 Quality Management System; for their office, IT infrastructure and any cloud services that may be provided for customers. Cloudhouse does not provide DR for customer's on-premise servers, infrastructure, applications or Cloudhouse Containers stored on a customer's file share. These should be backed up the customer or managing partner.

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