Channel Partner Frequently Asked Questions
16/02/2018 Stuart Moore ID: 299309
Packaging and Maintaining Applications
Who is responsible for packaging desktop and server applications?
The Channel Partner. Cloudhouse can provide Professional Services to assist if required, please contact Sales for more information.
Requirements for Test and Development
Cloudhouse recommend containerised applications are tested in the standard UAT environments used for natively installed applications, or applications packaged in App-V. The more representative the test environment is of the live environment, the greater the chance of finding any issues prior to go-live.
Service packs and updates can be applied to the applications in a Container using the Container Editor, refer to Updating, Editing and Maintaining Containers which describes how a new snapshot is created for the update, and how it is then applied to the Container.
Who manages Cloudhouse operationally within an account?
Cloudhouse recommends the same team who manage the operations of native apps.
Automation and Deployment
Applications running in Containers can be deployed, and managed with same tools, or scripts used to deploy natively installed applications e.g. SCCM, LANDesk refer to Supported 3rd Party Products and Versions for details.
Do Cloudhouse provide support 24/7?
Yes - we can, please consult contractual T&Cs for details.
How do we know which of our departments/ teams should support the Container?
The Container does not include OS components, it only contains the packaged application plus Cloudhouse components. Cloudhouse recommend the same team that is responsible for supporting applications packaged with App-V, or delivered as natively installed applications, support Cloudhouse Containers.
Documentation for Service Desk & Service Mangement
Cloudhouse's Whitepaper provides an overview www.cloudhouse.com/whitepaper, and full product documentation is available within this documentation and knowledge base site.
Do Cloudhouse provide training?
Yes, Cloudhouse provide a comprehensive training program for Partners, it covers packaging, deployment and troubleshooting. Training can be tailored to specific needs of the Partner organisation, please contact your Cloudhouse Sales Representative for further details.