“Error Failed to launch application. Please contact support” when Running a Cloudhouse Application Compatibility Package/Compatibility Container

Save to PDF

Applies to: Cloudhouse Application Compatibility Packages/Compatibility Containers

12/06/2020 Cliff Hobbs   ID: 595074

Resolution

To fix this issue, ensure your License has not expired:

  1. Open the RunWorkflowLog.txt (located in the root of the deployed ACP) in a text editor.
  2. Check for the existence of the following line:
    Cloudhouse.Container.Core.Exceptions.InvalidLicenceException: The provided licence has expired

If your License has expired, ask your Cloudhouse Partner/Cloudhouse Support to regenerate you a new Auto Packager License. Then replace the expired License with the new one which will allow you to run the Auto Packager.

Symptoms

When trying to run a Cloudhouse Application Compatibility Package (also known as a Cloudhouse Compatibility Container™), I get an Error dialogue box stating:

Failed to launch application. Please contact support.

Looking in the RunWorkflowLog.txt (located in the root of the deployed ACP) I see entries like:

ERROR Cloudhouse.Container.Run.App - Error running package: 
Cloudhouse.Container.Core.Exceptions.InvalidLicenceException: The provided licence has expired
   at Cloudhouse.Container.Core.Licensing.ValidationSteps.AssertNotExpired.Execute()
   at Cloudhouse.Container.Core.Steps.Validation.ValidationWorkflow.Run()
   at Cloudhouse.Container.Core.Licensing.RunAuthorisationService.IsRunAuthorised(DeploymentScope deployType)
   at Cloudhouse.Container.Core.Steps.Run.AssertAuthorisedStep.Execute()
   at Cloudhouse.Container.Core.Steps.Validation.ValidationWorkflow.Run()
   at Cloudhouse.Container.Run.App.Application_Startup(Object sender, StartupEventArgs e)
ERROR Cloudhouse.Container.Run.App - Exiting with code: -1

Cause

You will see this error if the License within the ACP you are trying to run has expired.





Source:
Was this article helpful?

Table of Contents

    Can't find what you're looking for?

    Contact Support