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Alchemy Public

Workflow 1 min read View Markdown

Error: Failed to launch application#

Problem: When trying to run a Cloudhouse Application Compatibility Package (also known as a Cloudhouse Compatibility Container), the following error is displayed, "Failed to launch application. Please contact support."

Applies to: Alchemy

Cause: This error is displayed if your License has expired.

Solution: To fix this issue, ensure the License within the ACP you are trying to run has not expired by completing the following steps:

  1. Open the RunWorkflowLog.txt (located in the root of the deployed ACP) in a text editor.
  2. Check for the existence of the following line:
  • Cloudhouse.Container.Core.Exceptions.InvalidLicenceException: The provided licence has expired.

Tip

If your License has expired, ask your Cloudhouse Partner/Cloudhouse Support to regenerate you a new Auto Packager License. Then replace the expired License with the new one which will allow you to run the Auto Packager.